FAQs

PAYMENT

What are my payment options?

For now we offer Bank Transfer, Remittance and Paypal. Just select your preferred payment method upon checkout.

How do I pay via Bank Deposit?

During Checkout, select the Bank Deposit (Metrobank). After you place an order with this payment method, an invoice will be send to you within the day together with the payment instructions. This contains all the details you need to complete your purchase. 

You may pay opt to pay via Online Transfer or Over The Counter at any branch of your chosen bank. After paying, kindly send email to heartandsaltph@gmail.com or DM us directly to our FB page at www.facebook.com/heartandsaltph with a clear scanned copy of your deposit slip or a screenshot of transfer confirmation within a day. A clear photo works, too! Make sure the following details are visible and clear: Reference Number, amount transferred, date and time of the transfer.

Remember the deadline, You need to send us a clear copy of your proof of payment within (2 days) of the following day after the invoice email has been sent.  Please note that your invoice will not be confirmed if you don't send us a copy of your proof of payment. You will be sent an Order Acknowledgement email once our team confirms your payment and your order is ready for shipping.

These will be manually verified with our bank, so please allow us 1 or 2 banking days to acknowledge payments. Don't worry, your Himalayan loot will still be reserved for you!

How do I pay via Cash-on-Delivery?

Can't go to the bank? We also have Cash-on-Delivery (COD). This option is available within Metro Manila Only. 

During Checkout, select the Cash-on-Delivery (COD) option. You will then receive your Cash-on-Delivery invoice through email, which will have payment instructions and reminders. Please remember to prepare the EXACT amount as payment for your order. Our logistics team will not be able to provide change. They will also get in touch with you confirming your delivery details. Please reply, so we know it's a done deal.

Just a reminder: Our stocks are limited, and in-demand. Should you fail to pay for your order, it will automatically be cancelled and your items will be returned to our warehouse so they can be made available to other customers. Repeat offenders of this policy will render their COD option disabled permanently. 

How do I pay via PayPal?

At the Checkout page, select the PayPal option. You will be redirected to a PayPal page where you need to log in to your PayPal account. Upon logging in, review the transaction and amount then press confirm. Please wait to be redirected back to our account to ensure that the payment has been confirmed and your order has pushed through. It will reflect in your credit card bill as payment to Himalayan Heart and Salt PH.

SHOPPING

What happened if I had an item in my cart, but it's no longer available?

Our products are in high demand, we operate on a first-come, first-served basis. This means you'll want to check out the items in your cart as soon as possible if an item in your cart is no longer available, it's likely that another customer was able to successfully seal the deal before you did. But try to check back tomorrow; any stock from cancelled orders goes back onsite immediately.

Are your Himalayan Products are Authentic?

Definitely. Himalayan Heart and Salt PH partners only with premium quality exporter and We are registered importer in the Philippines. Our products has a complete Certificate of Origin that are guaranteed 100% Pure and Authentic. 

Can I edit my order?

Once your order has been placed, you won't be able to edit the items in it. This is to prevent delays or mix-ups in the preparation of your order. We hope you can double-check your items before proceeding to Checkout, so that you're assured a worry-free shopping experience. 

DELIVERY

How to tack my orders? I can't wait them to arrive!

Trust us, we can't wait either! You will also receive another email once your orders are about to leave our warehouse en-route to your shipping address. 

Where do you deliver and how much is the shipping fee?

We deliver nationwide. Shipping fee will be calculated based on the area and weight of your order.

When is the estimated time of delivery?

Metro Manila:  2-5 Business Days

Outside Metro Manila:  3-10 Business Days

We're committed to deliver your order as soon as possible, but due to COVID-19 measures, it may take our courier partners up to 2 weeks to deliver outside Metro Manila. Thank your for understanding.

What time will my order arrive?

We are unable to provide the exact delivery time. This is due to many factors that could affect the time of delivery, such as traffic flow, weather conditions, and the volume of deliveries scheduled on that day.

Why my order are delay? 

Please bear with us during this inconvenience. Sometimes, we experience slight delay due to a high number of orders. We usually send notice in case you might need a bit longer for your package. Feel free to email us at heartandsaltph@gmail.com if you'd like to follow up on the status of your order.

I missed the delivery of my order. What will happened?

Don't worry! We can still redeliver your package. Please make sure to check your inbox as our team will send you an email containing the details of the failed delivery attempt. Please reply to our message for any delivery changes that you would like to request so our team can sort this out for you. 

To better ensure the quality of the products you've ordered, kindly keep in mind that we can only redeliver your package for a maximum of 2 attempts.

Should your order remain to be undelivered after the third attempt, we're so sorry, but your order will be cancelled. All paid orders will be refunded accordingly. Kindly reach out to us, so our team can assist you immediately.

Do you ship internationally?

As of the moment, we only ship to addresses within Philippines and Singapore.

If you have family or friends who live in Philippines, you can definitely ask them to place an order for you so they can personally ship it to your international address. 

How do we make sure our deliveries are safe?

  • We follow strict sanitation protocols in processing your orders.
  • We make sure that our rider's body temperature has been checked before distributing orders.

The product I want is sold out already. What should I do?

Sit tight—we're doing our best to replenish!

PRODUCT TESTIMONIALS

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